Return & Refund Policy

At Zincova, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and components.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used gel nail strips.
  • Products that have been applied or partially used.
  • Gift cards.
  • Clearance or final sale items (if applicable).

If your item arrives damaged or defective, please contact us immediately, and we'll gladly assist you.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product

Our team will review your request and provide an appropriate solution as quickly as possible.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Zincova will cover the return shipping costs where applicable.

For all other approved returns, customers are responsible for return shipping expenses unless otherwise stated.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different design or color, please return the eligible item (if applicable) and place a new order.

Refund Exceptions

Refunds may be declined if:

  • The product has been used.
  • The item is returned without original packaging.
  • The return request is made after 30 days.
  • The returned product is damaged due to misuse or improper handling.

How to Start a Return

To request a return, please email our support team with:

  • Full Name
  • Order Number
  • Email Address Used for the Order
  • Reason for Return
  • Photos or Videos (if applicable)

Email:
zincovasupport@gmail.com

Our support team aims to respond within 24 business hours.

Our Commitment

At Zincova, we are committed to providing premium products and exceptional customer service.

If something isn't right with your order, we'll do our best to resolve the issue quickly, fairly, and professionally.

Thank You

Thank you for choosing Zincova.

We truly appreciate your trust and look forward to providing you with a premium shopping experience every time. 💕